WEBSITE DEVELOPMENT
SUPPORT
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Site support
Comprehensive support for your website is one of the best ways to take care of your business continuity!
150+
Websites maintained
<2h
Average response time
1 000+
Issues resolved
95%
Clients on long-term support
A website is a business card of a company. It not only informs existing and potential customers about your products, services and prices, but also demonstrates reliability and builds your reputation. In order for a website to fulfill its tasks, it needs constant comprehensive support.
Who will post news, make banners, add products to the catalog, write and edit test materials, moderate the chat, forum, make technical improvements, and much more...? As you can see, the range of tasks is quite wide. You can hire a staff: content manager, designer, programmer... or entrust all the care of the site to us.
Who will post news, make banners, add products to the catalog, write and edit test materials, moderate the chat, forum, make technical improvements, and much more...? As you can see, the range of tasks is quite wide. You can hire a staff: content manager, designer, programmer... or entrust all the care of the site to us.
Tariffs
The tariff plan
Hourly
Business
VIP
Subscription fee per month
Hourly
Business
$239
VIP
$499
Minimum scope of work
Hourly
1 hrs.
Business
4 hrs.
VIP
12 hrs.
Cost per hour of any specialist
Hourly
$99
Business
$59
VIP
$42
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What we can do for you
Preparation of materials, one-time and ongoing content filling
Advising on the operation of the site
We make improvements on design
Prompt technical support
Improvements in layout and programming
Monitor site performance 24/7
Textual information is the main content of a website. The quality of these materials interests visitors in the first place. They assess how relevant the posted news, how often the company holds promotions and updates the assortment, how competent consultants. An online store with inarticulate product descriptions will not stay afloat for long, and a clinic with semantic errors in its advertising will be left without clients.
What is included in informational support:
- Positioning of banners
- Updating information on the site
- Changing menu structure and sections
- Moderation of forums/feedback
What you get:
- Posting and updating information (one-time, urgent, regular)
- Selection, creation and pouring of materials (according to your TOR or with preliminary analysis)
- Accurate fulfillment of your wishes
Site unavailability or its incorrect operation is a blow to a company's reputation. The reasons why a site may be unavailable can be listed for a long time - from problems with hosting to incorrectly spelled addresses. In this case, the task of technical support staff can be described in two words - "It must work".
We work with Bitrix, NetCat, Drupal, WordPress, Joomla and other standard and author CMS. We take on service portals. Support sites by our specialists - a full range of activities to achieve the main goal. And this goal we and you have in common - "Everything must work!"
We work with Bitrix, NetCat, Drupal, WordPress, Joomla and other standard and author CMS. We take on service portals. Support sites by our specialists - a full range of activities to achieve the main goal. And this goal we and you have in common - "Everything must work!"
What is included in the technical support of the site:
- Monitoring of performance 24/7
- Domain and hosting renewal
- Antivirus protection
- Backup
- Cloud backup
- Active antivirus protection
- Restore site from backup
- Virus removal and vulnerability analysis
What you get:
- Automatic 24-hour automatic performance monitoring.
- Operative response to problems and emergency services of any specialist.
- Serviceability analysis, vulnerability map and protection optimization plan.
- Analysis of performance, vulnerability map and protection optimization plan.
- Antivirus updates, troubleshooting problems.
- Backup and run a copy if necessary.
Programming and website layout include the widest list of works.
What goes into the layout and programming of the site:
- Changing the layout of individual blocks
- Creation of communication and feedback forms
- Starting external services (payment system, etc.)
- Establishing a third-party solution (module)
- Installation of counters/online consultant
- Export/import data (catalog, requests, price lists, etc.)
- Update the site management system
What you get:
- Building a site from scratch and support its performance 24/7
- Updating of administration systems, timely integration of new products
- Permanent monitoring and preventive advice on site optimization .
Not sure what to choose?
We will help you with your choice, answer all your questions. We will prepare an individual offer for you.
Michael Johnson
Specialist Consultant
Зask a question
or
Book a call
Advantages of cooperation with M-BX
1
Experience
Our extensive experience allows us to say with confidence that there is no problem that we could not cope with on our own.
2
Initiative
Aiming at long-term cooperation and taking care of our reputation, we do not wait for instructions, but offer you the best solutions ourselves.
3
24/7 support
We don't have a work schedule. We are on duty when you need us. In emergencies, we work until the issue is resolved.
4
Individual approach
Each project is assigned a personal manager who is able to explain complex technical issues in simple language.
FAQ
What technical support services do you offer?
We provide technical support, including bug fixes, security updates, data backups, and guidance on website management.
How quickly do you respond to requests?
Our standard response time is within 2 hours. For critical issues, we aim to respond as quickly as possible.
Do you support websites built by other companies?
Yes, we offer support for websites developed by other companies after conducting a technical audit.
Does technical support include hosting setup?
Yes, hosting setup and performance monitoring are part of our support services.
Do you provide regular system updates?
Yes, we offer regular security and functionality updates to ensure optimal website performance and protection.
Does your support include website management training?
We provide training and guidance on managing your website, including working with the CMS and basic settings.
What should I do if my website stops working?
If your website experiences issues, contact us through the support form or provided contact details. We’ll start resolving the issue immediately.
How can I pay for technical support services?
We offer flexible payment options, including monthly, quarterly, and annual plans.
Ask a question
We will tell you in detail about our products, types and cost of delivery, prepare a customized offer for wholesale customers!